Shipping & Refunds

Refunds Policy

Prime Software Store strives to provide our customers with superior assistance in regards to our refund services. To ensure that our customers are satisfied with the product(s) they order, we offer a 60 day product guarantee. Within 60 days of delivery, Prime Software Store will refund the full amount.

Customers shall expect to receive their refund within a week. Refunds are only issued back in the form of the original method of payment.

*Electronic delivery – Prime Software Store will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, Prime Software Store will refund the purchase price of the product to the original method of payment.

  • Open License – Prime Software Store may charge a 15% restocking fee on Open License orders that have been submitted to distribution or fulfilled.
  • Retail Licenses – Prime Software Store may charge a 15% restocking fee on retail orders that have been fulfilled.
  • Microsoft Office 365 – Non-Refundable! We are unable to send these keys back to Microsoft so we are unfortunately not able to refund any Office 365 purchases. Requires a 30 day notice of cancellation.

Shipping

When an order is placed online or through our customer service department, the estimated time frame for delivery is based upon  the time in which the order was placed.

Most products ship same day.

Please keep in mind that the listed times are an estimation and, depending on product availability, it is possible that your product may arrive on a sooner date.

Electronic Delivery

If you purchase your product(s) and it states they have an electronic delivery method or download, you will receive the required product/license key in an email the same day your order is confirmed.